Only part of the order shipped
I paid on April 10. Kazumi’s June 29 shipment notice listed the brewer and beaker—but not the Toki.
Check the dates →One customer · $423.47 paid · receipts and emails saved
I don’t recommend Kazumi Coffee. Here’s why.
At day 80, Kazumi sent a shipment notice for only part of my order. At day 114, the $199.99 Toki still had not shipped. The lower flask cracked during use four. Kazumi’s current Terms say it keeps 55% when a customer cancels after the first day—even if the order is delayed.
My view: that combination makes Kazumi a brand I would not trust with another order.
The record
Four facts that shaped my opinion
The $199.99 Toki was still missing
At the August 2 snapshot—114 days after payment—the Toki had neither shipped nor arrived.
See the email timeline →The lower flask cracked
It cracked on July 18 during my fourth use. Kazumi acknowledged my ticket; I have no substantive reply in the records I kept.
See the photo and conditions →Kazumi says it keeps this much
Its current Terms say it retains 55% when a customer cancels after one day—even when the order is delayed.
Read the policy wording →Other customers’ words
The same themes appear elsewhere
“Three promises made, three broken…”
Trustpilot review title
“I have an order they continue to tell me is in production… For the last five months.”
Reddit post
“Mine was 7 months!”
Reddit commenter
These are individual posts, not facts I independently verified. I include them because they describe the same delay and cancellation themes I encountered. See the dated review summary.
My opinion, plainly
I would not trust Kazumi with another $423 order.
The wait was excessive to me. A lower flask cracking during the fourth use was unacceptable. And I consider a policy that retains 55% after a delayed order far too restrictive.
The “custom-made” justification
Kazumi calls every product custom-made. I’m not persuaded.
Kazumi’s current Terms use custom production to justify keeping 55%. But its listings show fixed products and limited standard choices, while a saved email refers to production batches and the Toki page describes incoming preorder units.
I cannot verify how the products are manufactured. In my opinion, Kazumi has not publicly explained what is customized for each buyer or what customer-specific work supports the fee.
See the claims side by sideLast fact-checked: August 2, 2026. Policies, review totals, and order status can change. Current pages are dated in the Source Register.